Car Hire Rental Information and Services
Aussie Bargain Car Rentals on the Sunshine Coast is a family owned and operated vehicle hire business. We are pleased to offer you the following information to help make your car hire experience easier and the booking process more convenient.
FREE KILOMETRES
Our rates quoted include up to 200 FREE kilometres per day for use within the allocated Area. (see Area of Use) This means that if you hire for 7 days you can travel up to 1400 kilometres without additional kilometre charges. Additional kilometres are charged at 0.22 cents per kilometre. Additional or unlimited kilometres are available on hires of more than 3 days within the agreed usage area, subject to an additional daily charge. (Long term hires may have a 50 or 100 km per day allowance). Please contact us for details.
DRIVER'S LICENCE
All drivers should hold a valid full driver's licence (i.e. not provisional or learners). A current acceptable Australian, overseas, or International licence (in English) is required from all intending drivers.
RENTAL DURATION
Minimum hire charge is for 24 hours from time of pick up. Additional hours are charged at $10.00 per hour up to 3 hours and a full day thereafter. Payment is to be made at commencement of hire by either cash or approved credit card. Sorry, AMEX or Diners Cards, where accepted, attract an additional 5% transaction charge.
AREA OF USE
Aussie Bargain provide economy car rental and cheaper car hire for use on the Sunshine Coast, the Cooloola Coast, the Greater Brisbane area and the Gold Coast. Our area of use extends as far North as Hervey Bay, as far South as Coolangatta and as far west as Toowoomba. 'Local Area Use' vehicles are restricted to the Sunshine Coast only.
Vehicles must remain within their authorised area of use or otherwise all kilometer waivers and insurance excess waivers will be void due to breach of contract.
COLLECTION & RETURN
We are happy to collect our customers from either the Maroochydore Airport or their local Marcoola accommodation (Mooloolaba to Coolum) during our office hours of 8 am to 5 pm Monday to Saturday and 9:30 am to 1.30 pm on Sundays and Public Holidays. Pick Ups from the wider area of Mooloolaba to Nambour to Coolum may be subject to staff availability and minimum hire periods. If you wish to be collected from your accommodation, please add the request in the comments section of the booking form.
Our office is located adjacent to the Sunshine Coast Airport, less than 1 minutes drive from the terminal and conveniently located in relation to most Hotels and Motels around Coolum, Marcoola, Maroochydore & Mooloolaba.
Please note that due to Sunshine Coast Airport security parking and traffic flow requirements our Pick Up Point is inside the Public Car Park. Consequently a $5 Fee to assist with covering any Airport parking costs, is applied to all Airport Pick Ups.
SUNSHINE COAST AIRPORT COLLECTION & RETURN
From 8.00 am to 5.30 pm Monday to Saturday and 9.00 am to 1.30 pm on Sundays and Public Holidays we offer a quick and convenient collection/return service from our office adjacent to the airport.
Please ring 5450 5090 when you have collected your luggage and we will advise you of the Pick Up meeting Location inside the Public Car Park; which is opposite the Terminal.
A quick trip to our Office beside the Airport, will allow us to complete any remaining paperwork and the supply of your rental car.
For flights arriving and departing after hours we have a very convenient and easy system for picking up or dropping off your vehicle at the Sunshine Coast (Maroochydore) Airport. A vehicle parking charge will automatically be added to your quote during the booking process if your pick up and drop off times are outside normal hours of operation. Please enter your flight numbers later in the booking process for an Airport pick up or drop off of your vehicle.
By arrangement only, your car can be left for collection/return in the Public Car Park at the Sunshine Coast Airport. This will incur an airport parking charge of up to $16.00 per occasion. The vehicle always remains your responsibility until it has been checked by an Aussie Bargain representative. This service will need to be pre-arranged with our office via email at sunshineairport@aussiebargain.com.au or via phone on (07) 5450 5090.
BRISBANE AIRPORT COLLECTION AND RETURN
For the convenience of visitors to the Sunshine Coast, Aussie Bargain offers a conditional vehicle Drop Off and or Pick Up service at the Brisbane International or Domestic Airports. Again details of this service will be subject to fees and staff availability and need to be pre-arranged with our office via email at sunshineairport@aussiebargain.com.au or via phone on (07) 5450 5090.
Fees for this service will be automatically added in the booking process when you select Brisbane Airport as your Pick Up and or Drop Off Location. We are happy to assist with organising shuttle or direct transfer services for our customers.
ONE WAY HIRES TO GOLD COAST
For those who are terminating their Sunshine Coast trip with a visit to the Gold Coast, vehicle Drop Offs can possibly be arranged at the Aussie Bargain Agent locations in Broadbeach, Surfers Paradise or Coolangatta. Minimum rental periods and vehicle relocation fees apply.
Please discuss your requirements with our friendly office staff.
VEHICLE CHOICE
Please ensure the hire vehicle you have booked is large enough for the number of people and the amount of luggage you are traveling with. A larger substitute vehicle may not always be available on the day.
Whilst every attempt is made to provide the customer's vehicle class of choice, rental vehicles are always subject to availability and may occasionally need to be changed or substituted at any time without the ability to give prior notice.
HIRE PAYMENT
Payment for your vehicle hire is made in full on arrival, or can be pre-charged by agreement. We accept Visa, MasterCard, Cash, Eftpos and Travelers Cheques. American Express attracts a 5% transaction fee.
PLEASE NOTE: THE INSURANCE EXCESS AMOUNT YOU CHOOSE WILL BE PRE-AUTHORISED AGAINST YOUR CREDIT CARD AS A SECURITY BOND.
CURRENCY
All prices are displayed in Australian currency and include GST. (Australia's Value Added Tax)
REFUNDABLE SECURITY BOND
A Security Bond equal to the hirers chosen excess liability is pre-authorised on the nominated Credit Card on arrival. This is to ensure the vehicle is returned in good, clean, undamaged condition (inside and out) and with the correct amount of fuel.
The security Bond is cancelled / returned after return, subject to a final and satisfactory inspection of the rental vehicle. The credit card holder must be present on arrival, and must also sign the Rental Agreement, unless previously organised.
Cash payment for the vehicle hire is accepted, however a valid credit card is required for security purposes.
DRIVERS AGE
Our rates apply to drivers between 25 and 75 years of age. For drivers under this age but over 21 years of age, you may still rent a vehicle however a compulsory excess reduction applies and the excess amounts are higher than for drivers over 25 years of age. These amounts are displayed in the 'Optional Extras' fields on the next page and must be selected or they will be added before a booking is accepted.
Some options may be available for approved drivers over 75 years of age, please contact our office on (07) 5450 5090 for details, prior to booking. Conditions Apply.
ADDITIONAL DRIVERS
There is no charge for one additional driver as long as they meet the requirements - up to two extra drivers may be added at a fixed cost of $10 per driver For each additional driver we must sight their licences and they must also sign the Rental Contract.
INSURANCE EXCESS - COLLISION DAMAGE WAIVER (Discounted)
We offer a range of discounted options to reduce your excess liability on the vehicle insurance.
For a minimal daily amount, you can reduce the excess amount that would be payable in the unfortunate situation where the rental vehicle is damaged or causes damage to another vehicle, or property.
We encourage you to seriously consider taking advantage of this option as accidents in an unfamiliar vehicle are more common and the resulting damage repair costs can ruin an otherwise enjoyable holiday or trip.
Our vehicles are all insured and carry a standard (Collision Damage Liability) excess of $2500. An authorisation of the hirers chosen excess CDW (Collision Damage Waiver) is required on the nominated credit card upon collection of the vehicle. This is cancelled on return of vehicle in an undamaged condition, subject to no other charges against this Bond amount.
Unless pre-arranged, the credit card holder must be present on arrival. An opportunity will be made available during this booking process to choose one of these packages. If you are still undecided on whether you wish to reduce your excess liability, you may choose to select one of these options when you collect the vehicle.
Standard CDW options do not apply to Single Vehicle Accidents (which include those accidents in which the driver of the other vehicle cannot be identified and/or where details of the other vehicle have not been obtained).
INSURANCE EXCESS - MAXIMUM PROTECTION PACKAGE (Discounted rates)
For those who also wish to reduce their insurance excess liability for single vehicle accidents, Aussie Bargain Sunshine Coast have introduced a Maximum Protection excess reduction package. This is available to drivers aged 25 to 75 years and covers both multiple and single vehicle accidents with an excess reduced to $390. Please see Excess Reduction Options during the booking process to make your choice.
Although our vehicles are well maintained and serviced, your peace of mind comes from knowing that we offer FREE 24 hour roadside mechanical breakdown assistance with RACQ.
RACQ call-outs for other problems such as keys locked in the car, assistance with a flat tyre, run out of fuel or left the lights on etc, attract a $70 service fee, plus any additional costs relating to the call out.
No vehicles are to be towed or repaired without the permission of Aussie Bargain Sunshine Coast management. We require you to advise us before any RACQ Callout whenever possible or as soon after as practicable.
TYRE WINDSCREEN AND HEADLIGHT WAIVER
If you are concerned about tyre, windscreen and headlight damage, you can reduce your liability for such damage down to nil by payment of only $2 a day, Another BARGAIN DEAL from AUSSIE BARGAIN CAR RENTALS.
EARLY RETURNS / EXTENSIONS OF HIRE
The term of hire is for the period of time described in the Agreement (Vehicle Hire Contract). No refund is available if vehicle is returned before date shown on contract.
Any extension of a hire must be agreed to by management prior to the time and date of return listed on the contract. If an extension of a hire is not agreed to, the vehicle must be returned by the time and date specified at commencement of hire or it may be reported stolen.
CANCELLATION POLICY
Because of costs and loss of hire opportunity and revenue, cancellations made within 24 hours of commencement of hire period will incur a penalty fee of 3 days rental.
Within 7 days - 1 days rental
More than 7 days - no fee applicable
Cancellations within 24 hours, where the vehicle collection point was Brisbane International or Brisbane Domestic Airport, may also be subject to applicable relocation charges.
FUEL
All hirers are responsible for their own fuel costs. Whilst our vehicles are normally supplied with a full tank of fuel, this may not always be the case.
Vehicles should be returned with a fuel level not less than that supplied at the commencement of the hire. Should the vehicle be returned short of fuel it will be re-fuelled by our staff and the deficit charged the hirer's credit card or cash bond. A re-fuelling fee $12 will be charged in addition to the cost of the fuel.
Our refueling fee is deliberately low to encourage customers not to risk missing a flight because of lack of time to refuel the car. Refueling fees with our competitors can often be quite expensive. ANOTHER ADVANTAGE OF USING AUSSIE BARGAIN CAR RENTALS.
CLEANING AND SMOKING IN VEHICLE FEES
We take pride in supplying our customers with a well cleaned and Smoke Free vehicle. We ask that you respect our vehicles and return them in a similar clean state.
SMOKING IS NOT PERMITTED IN ANY OF OUR VEHICLES. Minimum Extra Cleaning / Sanitation Fees of $45 will apply when a vehicle is returned in a dirty or smelly condition. If any evidence of smoking within the vehicle is found a minimum $100 CLEANING AND SANITATION charge will be applied. No exceptions.
SECURITY & PRIVACY
We treat our customers information as highly confidential and all measures are taken to ensure that it remains safe and confidential.
We provide, with our compliments, FREE use of a map book covering Brisbane, Gold Coast and the Sunshine Coast. Non-return of map book or damage to it will incur a replacement fee.
BABY SEATS AND BOOSTER SEATS
Vehicle restraint laws in Queensland have changed and now infants and children up to age 7 years must be restrained in a legally approved restraint whilst traveling in a vehicle.
Forward and rearward facing Baby Seats plus Child Booster Seats are available for hire. We also now have Securable Booster Seats and child H harnesses for use with or without booster seats.
Please advise age/weight of child to ensure correct seat is used and to ensure correct positioning height for harness straps.
PRAMS / PUSHCHAIR STROLLERS
For your convenience we also hire Strollers. Please email us if you require photos of these. Why struggle with yours on the plane in addition to your other luggage or risk having it damaged in flight?
SURF BOARD SOFT RACKS
These are for use on USED cars only. Single and double racks available.
Please feel free to call us if you have questions
not answered in the above information.
|
