Fees and Service Charges

Vehicle Damage & Insurance Claims Administration Fee

This fee contributes to costs incurred by us as a result of the damage / incident. These costs can include staff administration time to handle phone calls, arranging repairers, communicating with other parties including witnesses, Police and Insurance companies, completing claim forms, arranging quotes, photographs and delivering to and collecting vehicles from repairers, where necessary.

Minor repairs that can be completed at our premises by Mobile Repairers (e.g windscreens and mobile paint repairs) the Administration Fee is - $45 per incident. Where the vehicle must be taken to a repairer outside our premises for assessment or repair and/or there is a requirement for us to liaise with insurance companies and/or third parties, the Administration Fee will be - $175 per incident. In addition, any and all legal expenses incurred in relation to recovering Administration Charges will be charged to the hirer credit card or debit card holder.

Traffic Offences & Parking Fines

Traffic Infringement Processing Fees cover the costs involved in processing fines and infringements.

• Statutory Declarations at Court House or JP $50 per occasion
• Payment of Parking Fines (by arrangement) on behalf of Hirer $15 per occasion
• Payment of unpaid Tolls incurred outside agreed usage area $25 per occasion

Fuel Replacement Charges

Where a vehicle is returned to our depot or other pre arranged drop off point and is low on fuel, we charge $15 for refuelling plus the cost of the fuel at pump price. This fee helps recover the cost of staff wages to go and refuel the vehicle for you. This charge is deliberately kept low to encourage customers not to risk being late for their flight just to refuel the vehicle before they leave.

Cleaning Fee

Excessively Dirty Vehicle Cleaning/Sanitation Fees are charged at a minimum of $45, then $45 per additional hour (or part thereof) of cleaning plus cleaning materials, special equipment and carwash costs where applicable. This Fee applies for excessive amounts of sand, dirt, food, stains on upholstery, carpet, hood lining, offensive smells, spilt drink, caked mud under guards (shows as evidence of vehicle taken off properly formed and/or sealed roads), stains or excessive tar on paintwork, excessive bugs or dirt or bird/bat droppings on exterior of car.

Smoking in Vehicle Fee

Where there is evidence of persons smoking in the vehicle or cigarette ash in the vehicle a minimum $100 special cleaning and decontamination Fee applies. Where the vehicle is unavailable for hire, because residual smoke odour in the car, loss of use charges will also apply. We take our No Smoking Policy seriously. We strongly suggest any hirers who are smokers, respect other hirers and do so as well.

Replacement of Lost or Damaged Keys & Remotes

These costs will be charged on a full recovery basis to the customer, including postage, the cost of key blanks, key cutting and programming of keys and remotes. An administration fee will be charged to cover travel and time costs associated with replacement. Costs will vary depending on the make and model of the vehicle involved and availability of parts and services.

Return of Property left in Vehicle

We do not charge for this service. However, for items that you request be mailed back to you our policy is that you send us a suitable stamped and addressed envelope for the item and our staff will pop it into the mailbox on their way home.

Fraudulent Chargeback Fee

Where a customer has deliberately initiated a bank chargeback fraudulently $1,100 plus cost of original chargeback amount.